Order Processing

ORDER PROCESSING

Please allow 1-3 days (excluding Sunday) for HHE to process your order. Shipping time does not affect processing time. We will adhere to our Customer Service order processing time regardless of shipping carrier delays.
If there are any delays in processing for any reason, you will receive an email from us. To avoid any processing delays, please ensure you are providing all information asked for during checkout (IE: your name, payment details, shipping address, phone number, and email address.)

Refunds, exchanges, damages

REFUNDS

All sales are final.
Online store credits are offered at HHE’s discretion.

EXCHANGE POLICY

We will accept exchanges at our discretion on items purchased for up to 10 days after the original purchase date. Any products bought on sale/with coupon are not eligible for exhange.
Please enclose the product you wish to exchange and your receipt of purchase. If you do not return the product you purchased, an exchange/online store credit will not be issued.
You are responsible for the return shipping & handling charges, which will not be refunded.
Please use the contact us icon at the bottom of each webpage to make your return/exchange request.

DAMAGED PRODUCTS POLICY
If you receive an item that is damaged, please contact the shipping carrier used for your order. HHE ensures that items that leave our facility are in excellent condition. Items are not used, refurbished, open, or damaged in any way. HHE is not responsible for damages incurred during shipping. However, if you would like to add insurance, please do so by adding shipping insurance to your cart during checkout. (NOTE: Insurance cannot be added after a shipping label has been printed and only offered on selected products.

Shipping & Order Processing

Refunds, exchanges, damages

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